Cards Technical Support

Responsibilities • Provide advanced troubleshooting and support to credit card customers with escalated issues. • Research and investigate customer issues to determine the root cause. • Collaborate with 1st-level support agents to ensure seamless issue resolution. • Liaison with the technical team and partners for escalated issues. • Communicate effectively with customers in a clear, concise, and empathetic manner. • Document and escalate critical issues to the appropriate teams. • Stay up-to-date on changes to credit card products, services, and policies. • Maintain a positive and professional attitude while working in a fast-paced environment. Qualifications • Strong understanding of credit card products, services, and policies. • Proficient in authorizing various issues and knowledgeable in the entire card life cycle process. • Address troubleshooting and integration issues. • Experienced in working with card solution systems. • Exposure and knowledge of processing systems are a plus. • Comfortable in tracing issues within structured/unstructured system outputs • Excellent problem-solving and analytical skills. • Proven ability to troubleshoot complex issues and provide effective resolutions. • Excellent communication and interpersonal skills. • Quick learner for new products. • Ability to work independently and as part of a team. • Proficient in MS Office Suite and CRM software. • Strong English language skills, both spoken and written. \r\nRequired Skills • Technical Support \r\nJob Details • Location: Amman - Jordan • Industry: Information & Communication Technologies • Job Type: Full-Time • Degree: Bachelor • Experience: 3 - 5 • Nationality: Unspecified