Senior Operations Manager

Responsibilities • Lead and oversee day-to-day banking operations and support functions. • Ensure operational activities are conducted efficiently and in compliance with internal policies and regulatory requirements. • Drive continuous improvement initiatives to enhance productivity and service quality. • Monitor operational performance through KPIs and implement corrective actions when required. • Collaborate with business units and support functions to streamline processes and improve customer experience. • Support operational transformation and automation initiatives. • Identify operational risks and implement appropriate controls and mitigation measures. • Prepare management reports and provide operational insights to senior leadership. • Lead, coach, and develop operational teams to achieve business objectives. • Ensure adherence to governance, compliance, and risk management standards. Qualifications • Bachelor’s degree in finance, Banking, Business Administration, or a related field. • Minimum 10–15 years of banking experience. • Strong background in Banking Operations, Centralized Operations, Trade Finance Operations, Cards Operations, or related functions. • Previous experience managing teams and operational functions. • Strong knowledge of banking regulations, operational controls, and process improvement methodologies. • Excellent leadership, communication, analytical, and problem-solving skills. Key Competencies • Leadership & Team Management • Operational Excellence • Process Improvement • Risk & Control Management • Stakeholder Management • Strategic Thinking • Change Management • Performance Management \r\nRequired Skills • Leadership Skills \r\nJob Details • Location: Amman - Jordan • Industry: Accounting & Finance • Job Type: Full-Time • Degree: Bachelor • Experience: 10 - 15 • Nationality: Unspecified