Human Capital Senior Associate – HR Operations

Coordinate HR operations, payroll and employee services at PwC in Amman. Four or more years’ experience, relevant qualifications and English proficiency required. Role • This Amman Senior Associate vacancy focuses on HR operations and employee services across the employee lifecycle. It supports regional functions, including payroll, mobility and government-relations coordination. Responsibilities • Manage day-to-day HR operations: onboarding, record updates, transfers, employee letters, documentation, offboarding and associated compliance checks. • Coordinate payroll inputs and changes, validate data, support reconciliations and resolve payroll queries with payroll and finance teams, maintaining confidentiality. • Coordinate employment documentation, visas, work permits, regional iqama requirements, renewals and status tracking with mobility and government-relations teams. Maintain accurate records and follow up promptly. • Maintain complete employee files and required documents; support labour-law, policy and governance compliance and escalate risks or exceptions. • Update HR systems, prepare reports and dashboards, monitor operational trackers and identify trends, gaps and improvement opportunities. • Provide first-level guidance to employees and managers on policies and lifecycle procedures; refer complex cases to the appropriate HR lead or specialist. • Work with HR, payroll, finance, IT, mobility, government relations and other teams to deliver services and resolve issues. • Identify repeated operational difficulties and support more consistent, efficient, employee-focused processes. • Handle competing priorities with careful follow-through, completing work accurately, confidentially and within agreed timelines. Requirements • At least four years across HR operations, generalist HR, payroll coordination, government-relations support and/or employee-lifecycle processes. Professional-services, multinational or regional experience is preferred. • A bachelor’s degree in Human Resources, Business Administration, Psychology, Management or a related discipline. • Strong understanding of HR operations and employee-lifecycle services, with exposure to business partnering and employee-service delivery. • Working knowledge of payroll inputs, data validation, cut-off dates, benefits and allowances, end-of-service support and employee payroll queries. • Practical understanding of government relations, employment documents, visas, work permits and iqama-related processes. Experience coordinating internal government-relations or mobility teams is preferred. • Understanding of confidentiality, accurate employee data, labour-law-sensitive processes and internal-policy compliance. • Strong communication, stakeholder management, problem-solving, organisation and follow-up skills, with a collaborative, solution-focused approach. • Written and spoken English proficiency is required; Arabic is an advantage. Development and benefits • The employer offers competitive pay and benefits, well-being and work-life support, continuous learning and digital upskilling. Staff are expected to follow the PwC Professional framework, develop their skills and contribute to an inclusive, collaborative workplace. Application • The advertised worksite is Amman, Jordan. Use the application button to open the official employer vacancy and begin the online application there. No specific closing date is stated. Education: Bachelor's Degree Experience: 4 Years