Operation Manager Food & Beverage

Job Title: Operation Manager Food & Beverage Location: Amman, Jordan Company: Mawasem - Franchise Holding Group Industry: Retail & F&B; Franchise Operations Reports to: GM Job Summary: Mawasem is a leading franchise holding group in Jordan, managing a diverse portfolio of international brands across Fashion, F&B, health and beauty, and Home Furnishings. Mawasem is seeking a highly motivated and experienced Operations Manager to lead and oversee the operational performance of our fast-food restaurant business. The ideal candidate will have extensive experience managing multi-unit restaurant operations, driving profitability, developing high-performing teams, and ensuring consistent operational excellence across all locations. Key Responsibilities • Oversee the day-to-day operations of multiple restaurant branches to ensure smooth, efficient, and profitable performance. • Develop and execute operational strategies that support the company's growth objectives and business plans. • Monitor and improve key performance indicators (KPIs), including sales, profitability, labor cost, food cost, productivity, guest satisfaction, and operational efficiency. • Lead, coach, mentor, and evaluate Area Managers, Restaurant Managers, and restaurant teams to build a high-performance culture. • Ensure consistent implementation of company SOPs, brand standards, and operational policies across all branches. • Drive sales growth by identifying opportunities to improve customer experience, operational efficiency, and revenue generation. • Analyze financial reports, P&L statements, budgets, and operational data to identify trends and implement corrective actions. • Manage labor scheduling and workforce planning to maximize productivity while controlling labor costs. • Oversee inventory management, purchasing, stock control, and waste reduction to improve profitability. • Ensure full compliance with food safety, HACCP, hygiene, health, and local regulatory requirements. • Conduct regular operational audits and restaurant visits to ensure quality, service, cleanliness, and safety standards are consistently achieved. • Collaborate with HR on recruitment, onboarding, training, performance management, succession planning, and employee engagement initiatives. • Partner with Marketing and Supply Chain teams to support promotions, new product launches, and operational readiness. • Lead continuous improvement initiatives and implement best practices to enhance operational performance and customer satisfaction. • Handle customer escalations professionally and ensure timely resolution of operational issues. Qualifications & Experience • Bachelor's degree in Business Administration, Hospitality Management, or a related field. • Minimum 7 years of experience in restaurant operations, with at least 3 years in a multi-unit Operations Manager role within the Quick Service Restaurant (QSR) or Fast Food industry. • Strong knowledge of restaurant financial management, budgeting, P&L analysis, labor management, and cost control. • Proven experience in leading large operational teams across multiple locations. • Excellent leadership, coaching, communication, negotiation, and decision-making skills. • Strong analytical skills with the ability to interpret operational and financial data. • Solid understanding of food safety regulations, HACCP, quality assurance, and operational compliance. • Ability to work under pressure in a fast-paced environment while managing multiple priorities. • Proficiency in Microsoft Office and restaurant POS/reporting systems. • Fluency in English and Arabic. Please send your CV to: [contact hidden – apply on source]