Data Analyst and CRM Supervisor

Responsibilities: 1. Data Visualization: • Create visually appealing and informative data visualizations utilizing Power BI and other similar software. • Translate complex data into easy-to-understand graphs, charts, and reports for stakeholders. 2. CRM Management: • Perform data cleaning and data integrity checks regularly to maintain the accuracy of the CRM database. • Set up and maintain CRM systems, ensuring proper data entry, tagging, and categorization. • Work closely with sales and marketing teams to ensure data alignment and CRM best practices. • Develop and implement CRM processes to improve efficiency and user experience. 3. Vendor Communication: • Act as a point of contact with CRM system vendors. • Communicate any system issues or discrepancies to the vendor promptly. • Monitor the progress of issue resolution and validate fixes on the CRM system. • Collaborate with vendors to optimize system functionality and resolve technical challenges. 4. Data Analysis and Insights: • Perform in-depth data analysis to identify trends, patterns, and insights. • Utilize statistical techniques and tools to draw actionable conclusions from data. • Present findings to management and other stakeholders clearly and concisely. • Provide recommendations based on data analysis to drive business decisions. Qualifications: • A minimum of 2- 3 years of experience. • Bachelor's degree in a relevant field (e.g., Data Science, Business Analytics, Computer Science). • Proven experience in data analysis, data visualization, and CRM management. • Proficiency in data visualization tools (Power BI). • Strong analytical skills with the ability to work with large datasets. • Excellent communication skills, both written and verbal. • Familiarity with CRM systems and data cleansing best practices. • Ability to work collaboratively in a team environment. • Detail-oriented and capable of managing multiple tasks simultaneously. • Problem-solving skills and a proactive approach to resolving issues. • Experience with SQL for data querying and manipulation. • Experience in Salesforce, Google Analytics, and social listening platforms is a plus. \r\nRequired Skills • CRM \r\nJob Details • Location: Amman - Jordan • Industry: • Job Type: Full-Time • Experience: 2 - 3 • Nationality: Unspecified