Training Manager

Key Responsibilities: • Design effective training modules and deliver for front-line retail staff, including pharmacists and customer service executives. • Conduct induction programs for new hires, covering company values, SOPs, retail processes, and customer service standards. • Facilitate ongoing training sessions on soft skills, behavioral competencies, and conflict resolution. • Provide targeted coaching and mentoring to improve customer handling, upselling techniques, and product knowledge. • Collaborate with HR and Operations to identify skill gaps and develop training plans accordingly. • Ensure consistency in training delivery across multiple locations, adhering to quality and compliance standards. • Monitor and evaluate training effectiveness through assessments, feedback, and on-the-job performance metrics. • Stay updated with industry trends in pharma retail and recommend enhancements to training content accordingly. • Partner with the Quality and Compliance teams to ensure staff adheres to healthcare and retail regulations. Qualifications: • Bachelor's degree related field with relevant certification in Training & Development is a plus. • At least 4–6 years of experience in a training role, preferably in retail, FMCG background. Certification in soft skills or behavioral training is advantageous.