Food and Beverage Counter Attendant

Be the face of AFCO at the front line of our restaurants — CasaPasta , Okashi , Chick'N'Dip , or Poshak . The Food and Beverage Counter Attendant is the first point of contact for every guest who walks in, drives up, or picks up an order, responsible for creating warm, memorable, and efficient experiences across dine-in, drive-thru, takeaway, our Yiji app, and partner aggregator platforms. What you'll do: Greet every guest warmly and provide accurate menu information, recommendations, and allergen guidance. Take orders accurately on the POS system and process payments via cash, Mada, credit card, Apple Pay. Handle Yiji app pickup orders and third-party aggregator handoffs (HungerStation, Keeta, Jahez, and others). Coordinate with the kitchen for timely, accurate fulfillment and resolve guest concerns with professionalism. Maintain front-of-house cleanliness, restock supplies, and follow opening, closing, and shift-change procedures. Promote daily specials, combos, and add-ons to elevate the guest experience and grow the average ticket. Adhere to AFCO brand standards, SFDA food safety regulations, and uniform/grooming policies.