Boutique Admin Executive - UAE National

Key Responsibilities: 1.Compliance & Regulatory Adherence: • Ensure all cash transactions exceeding AED 55,000 are accurately submitted via the internal platform (KYC) and the Government portal (GoAML). • Maintain strong partnership with Richemont local Finance. Audit and Security teams, while maintaining all guidelines and expectations • Plan and deliver compliance refresher training sessions for all UAE team members to maintain a high level of adherence across all locations. • Process sales transactions in strict accordance with required internal procedures and system guidelines. 2. Boutique Operations & Administration: • Partner with management to support overall operations of boutique, as needed. • Provide support for daily boutique operations, ensuring smooth workflow and efficiency. • Manage and process Mall permit applications for the Mall of the Emirates boutique. • Oversee and maintain the back-office area, ensuring efficient organization and tidiness. • Prepare and organize a comprehensive, standardized filing system aligned across all UAE boutiques. • Expertly manage the Gemini system's processes, providing continuous refresher training and support to boutique teams. • Demonstrate proficiency and autonomy in utilizing all back-office and client-facing tools. • Provide essential support for the invoicing process • Review and order all relevant supplies for boutique operations on a regular basis, including stationery, pantry items, and (PLV) materials. 3. Product & Inventory Management: • Receive shipments of new products, conducting thorough quality control checks at the Boutique level before merchandising. • Accurately price tag all new inventory items. • Utilize and maintain the stock management tool, ensuring accurate and timely updates of monthly stock count results. • Plan and assist in daily and monthly stock-taking activities for all sellable and non-sellable items within the boutique(s) environment. • Actively participate in proactive boutique stock orders and order projections through detailed stock movement analysis. (Specifically, accessories) 4. After-Sales & Client Service Support: • Conduct daily, weekly, and monthly checks of the Customer Service Anomaly report to monitor repair statuses. • Follow up and coordinate with Sales Associates regarding repair statuses and ready repairs. • Conduct monthly inventory of repairs within the boutique(s). • Ensure Sales Associates effectively promote the pre-approval repair option to clients. • Verify that a quality check has been completed on all repaired items before client collection. • Ensure clients receive timely email communication regarding repairs ready for collection, in line with audit requirements. 5. Represent Brand Identity, Act as a Maison ambassador • Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community. • Adhere with Passion to the values and rituals of presentation established by the Maison. 6. Team Collaboration & Client Experience Support • Develop a positive, trusting relationship with the team • Ensure proper understanding and execution of all brand guidelines and procedures among the team. • Provide support on the shop floor and during special events as required. Assist with hospitality during sales presentations when needed, enhancing the client experience. • Support invoicing and product wrapping in strict adherence to Vacheron Constantin guidelines. Required Skills & Qualifications: • Experience in an administrative or operations support role within a luxury retail environment. • Strong organizational skills with meticulous attention to detail and accuracy. • Proficiency in administrative tasks, including filing, data entry, and system management. • Ability to manage multiple tasks and priorities effectively in a fast-paced environment. • Excellent communication and interpersonal skills, with the ability to collaborate effectively with various teams. • Familiarity with compliance procedures (e.g., KYC, GoAML) is highly desirable. • Proficiency in Microsoft Office Programs (Excel, Word, Outlook) and experience with stock management system. • A proactive, autonomous, and service-oriented mindset.