IT Support Specialist

Responsibilities • Diagnosing and resolving issues related to software, hardware, networks, and operating systems. • Installing and configuring new computers, peripherals, and other hardware. • Monitoring and maintaining IT infrastructure to ensure it is operating smoothly. • Providing training and assistance to users on best practices for software applications, security, and IT tools. • Resolving issues related to local area networks (LAN), Wi-Fi, VPN, and internet connectivity. • Assisting with maintaining security protocols and ensuring that systems are protected against unauthorized access and malware. • Ensuring that systems run efficiently by monitoring performance and performing routine maintenance tasks, like disk clean-ups or removing unnecessary files. Qualifications • Proficiency in working with various operating systems such as Windows, macOS, and Linux. • Strong ability to troubleshoot issues quickly and effectively, often working under pressure to resolve time-sensitive problems. • Writing clear, concise documentation, including instructions, troubleshooting guides, and email communication. • Ability to prioritize tasks and manage multiple service requests or issues efficiently. • Strong interpersonal skills to interact with users in a friendly and professional manner, especially when handling frustrating technical issues. \r\nRequired Skills • Linux \r\nJob Details • Location: Amman - Jordan • Industry: Information & Communication Technologies • Job Type: Full-Time • Degree: Bachelor • Experience: 2 • Nationality: Unspecified