Application Analyst

Responsibilities • Performs business requirements analyses as needed. • Performs business process analysis and workflow diagramming. • producing specifications for new or modified systems • Liaising with other IT staff such as programmers to produce new systems • Implements computer system requirements by defining and analyzing system problems; designing and testing standards and solutions • Develops solution by preparing and evaluating alternative workflow solution • Controls solution by establishing specifications and coordinating production with programmers • Identify KPI’s based on business processes. • Performs GAP analyses, and Options Analysis as requested. • Assists in the development and finalization of Business Cases. • Presents the results and recommendation of any analyses as required. • Reviews, analyzes, and creates detailed documentation of business systems and user needs. • Assists with assessment of potential business impact of proposed solutions and business processes. • Reviews software application and implementation documentation to ensure business requirements are adequately addressed. • Reviews and evaluates application processes and workflows, as implemented, for consistency with departmental requirements, procedures, and policies. • Assists in the development of training materials and the coordination of training plans. Skills and Qualifications 2+ years’ experience in business analysis, including requirements analysis, process and workflow analysis across multiple departments and stakeholders. • Ability to facilitate cross-functional team meetings for the development of business processes and workflows. • Problem-solving and critical thinking to identify problems and then evaluate alternative solutions to determine which one is best. • Reading comprehension: Computer systems analysts have to read manuals and technical reports to keep up with advances and implement new technology that meets employers’ or clients’ needs. • Experience using MS Visio for the preparation of workflow diagrams. • Excellent analytical skills, with an ability to communicate complex issues to diverse stakeholders. • Past experience in programming is a plus • Experience in identifying KPI’s. • Strong interpersonal skills. • Contribute to operational delivery and performance. • Maintain a high standard of client service. • Proficiency with Microsoft Office suite, including Microsoft Visio & Project. • Fluency in written and spoken English & Arabic Education/Training • Bachelor’s degree in IT discipline. \r\nRequired Skills • Interpersonal Skills • Critical-Thinking • Analytical Thinking Skills • Microsoft Office • Problem Solving • Programming • MS Visio \r\nPreferred Skills • Problem Solving • MS Visio \r\nJob Details • Location: Amman - Jordan • Industry: Support / Helpdesk • Job Type: Full-Time • Degree: Bachelor • Experience: 2 years • Languages: Fluent • Nationality: Jordan