Junior Support Engineer

Responsibilities • Serve as the primary point of contact for customers experiencing issues with tracking systems and devices. • Diagnose, troubleshoot, and resolve technical problems related to hardware, software, and network configurations. • Provide remote support to assist with system setup, maintenance, and repair. • Assist with the installation and configuration of tracking devices. • Conduct periodic system checks to ensure device performance and reliability. • Update firmware and software on tracking devices and related systems. • Log all customer interactions and document issues and resolutions accurately. • Escalate unresolved or complex issues to senior engineers or R&D teams and follow up to ensure timely resolution. • Gather feedback from customers to identify areas for improvement in tracking systems and services. • Collaborate with the product development team to enhance product functionality and reliability. Qualifications • Bachelor’s degree in Computer Science, Telecommunications, or a related field. • 0–2 years of experience as a support engineer. • Experience in technical support, troubleshooting, software development, or similar roles. • Familiarity with tracking technologies, including GPS, GSM, and network configurations. • Strong problem-solving skills and a detail-oriented approach. • Excellent communication skills, with the ability to explain technical concepts to non-technical customers. • Ability to work independently or remotely with minimal supervision. • Proficiency in Microsoft Office, especially Excel. \r\nRequired Skills • Troubleshooting \r\nJob Details • Location: Amman - Jordan • Industry: Information & Communication Technologies • Job Type: Full-Time • Degree: Bachelor • Experience: 0–2 • Nationality: Unspecified