Passenger Services Agent (Talent Pool

About the Job We are looking for a dedicated Passenger Service Agent responsible for ensuring a seamless and positive travel experience for our passengers. This role involves overseeing all aspects of passenger processing at the airport, from check-in and boarding to baggage handling and security protocols, while maintaining the highest standards of customer service and regulatory compliance. Duties & Responsibilities: • Conduct passenger check-ins within specified timeframes. • Ensure check-in counters are operational and display all safety and security procedures. • Follow procedures for boarding, accommodating crown class and special needs passengers. • Announce flight-related information promptly. • Handle baggage check-in and transfer procedures in line with time limitations. • Record and process baggage claims (loss, delay, damage) as per airline agreements. • Ensure that all necessary tags, forms, and documents are prepared and available. • Manage delayed flights by following set procedures and assisting passengers. • Display customer service skills to ensure passenger satisfaction.