Accounts Receivable Agent

Job Summary: Responsible for managing end-to-end billing and collection activities, ensuring accurate and timely invoicing, customer account reconciliation, collections, revenue control, and regulatory compliance. The role works closely with Finance, Operations, Sales, IT, and regional teams to resolve billing issues and maintain accurate financial records. Key Responsibilities • Manage the end-to-end billing cycle for courier, logistics, e-commerce, freight, COD, and corporate customers. • Ensure shipments and services are billed accurately and within agreed timelines. • Monitor unbilled transactions and ensure billing is completed within monthly deadlines. • Validate customer rates, contracts, surcharges, fees, and approved pricing before invoicing. • Review and implement approved pricing changes and contract amendments. • Prepare invoices, credit notes, debit notes, statements of account, and supporting documents. • Investigate and resolve billing discrepancies, disputes, and exceptions. • Maintain accurate customer billing records and supporting documentation. • Follow up on outstanding and overdue customer balances. • Monitor receivables aging, customer credit limits, and collection status. • Reconcile customer accounts and resolve outstanding balance discrepancies. • Coordinate with Sales, Finance, Operations, and other departments to support collections and resolve customer issues. • Monitor COD transactions, collections, remittances, and reconciliations. • Manage intercompany billing and reconciliation activities and follow up on outstanding balances. • Ensure correct application of VAT, duties, regulatory charges, and other applicable fees. • Support monthly billing, revenue reconciliation, and month-end/year-end closing activities. • Prepare daily, weekly, and monthly billing, receivables, aging, and collection reports. • Maintain complete documentation and audit trails and support internal and external audits. • Identify process improvements and support the implementation of billing and collection enhancements. • Escalate significant billing, collection, compliance, and account issues to management. Requirements • Bachelor's degree in Accounting, Finance, Business Administration, or a related field. • Minimum 2 years of experience in billing, accounts receivable, collections, or a similar role, preferably within logistics, courier, transportation, e-commerce, or supply chain. • Strong understanding of billing, receivables, collections, reconciliation, and VAT processes. • Strong Excel and reporting skills. • Excellent analytical and problem-solving abilities. • High attention to detail and accuracy. • Strong communication and coordination skills. • Ability to manage multiple priorities and meet strict deadlines. • Good English communication skills, both written and verbal. • Ability to work independently and as part of a team. • Flexibility to support month-end/year-end closing and urgent business requirements when necessary. Work Location: In person