Customer Engineer

Responsibilities • Own the technical implementation journey from initial customer requirements through deployment and successful delivery. • Understand customer workflows, identify technical requirements, map dependencies, and develop clear implementation plans. • Build and deploy customer integrations and technical solutions using full-stack engineering skills. • Develop and ship production features and bug fixes based on customer requirements. • Build, deploy, and maintain AI agents that support real customer workflows. • Work across frontend, backend, integrations, infrastructure, and deployment as required. • Troubleshoot technical issues, identify blockers, and drive them through to resolution. • Communicate directly with customers to understand their needs, explain technical issues, and provide clear progress updates. • Manage customer expectations, track commitments, and proactively communicate risks or delays. • Validate implementations in production and follow up with customers to ensure successful outcomes. • Use agentic AI coding tools effectively to scope tasks, guide implementation, review code, test solutions, and debug issues. • Take full ownership of technical outcomes, from implementation and deployment through post-launch follow-up. Qualifications • 1-5 years of professional engineering experience at a software company. • Hands-on experience building and deploying AI agents into production and real-world workflows. • Strong full-stack development experience with Node.js and TypeScript, including frontend, backend, integrations, and deployment. • Hands-on experience using agentic AI coding tools as part of real engineering work. • Strong understanding of software development, APIs, integrations, debugging, testing, and deployment. • Excellent written and spoken English, with the ability to communicate professionally with EU and US customers. • Strong customer-facing, communication, troubleshooting, and problem-solving skills. • Ability to work independently, make technical decisions, and take full ownership of deliverables. • Comfortable working across frontend, backend, infrastructure, integrations, and customer-facing activities. • Strong ability to work in a fast-paced environment with high autonomy, accountability, and ownership. \r\nRequired Skills • Coding • Debugging • Node.js • Typescript • AI \r\nJob Details • Location: Amman - Jordan • Industry: Information & Communication Technologies • Job Type: Full-Time • Degree: Bachelor • Experience: 1 - 5 • Nationality: Unspecified